Customer Service Associate / Order Entry

Newcomer Supply is a medical supply company based in Middleton, WI.  We manufacture and distribute products for histology and pathology laboratories throughout the country.  As a growing company we are hiring a new full-time Customer Service Associate to be part of our dedicated team of talented, detail-oriented, overachievers.  This position requires a candidate with a proven work history that demonstrates a high level of detail awareness, work task efficiency, accuracy, and reliability.  We are a fun and hard-working team.

Placed within the Customer Service department this position has primary responsibility for order entry.  The process of receiving and confirming orders from customers then entering them into the company business software.  The right candidate for this position is someone who can accurately receive and enter data while communicating in real time with customers via phone and email.  This requires someone with a high level of professional and positive communication skills, data accurate, and efficient with computers.  If you have these skills and enjoy a positive, inclusive, and work focused environment then this is a great company for you.

Location:

• • Waunakee, WI

   

  Job Type:

  • • Full-Time, Monday thru Friday, 8:30 am to 5:00 pm.

     

    Responsibilities:

    • • Process customer orders and confirmations by email, fax, and phone.
      • Answer customer inquiries by phone and email in a professional, accurate, friendly manner.
      • Accurate data entry.
      • Document scanning.
      • Administrative support.
      • Solve problems through active and timely communication with team members and management.
      • Learn required line-of-business applications.
      • Acquire and maintain knowledge of all company products and where they can be found on the company website.

       

      Requirements:

      • • Speaks clearly and confidently.
        • Excellent listening and communication skills.
        • High level of data accuracy.
        • Excels at detail-oriented tasks.
        • Strong organizational skills.
        • Excellent clerical and administration skills.
        • Easily readable handwriting.
        • Eager to learn, listen, and ask questions throughout training and competency verification.
        • Goal oriented. Thrives in a work environment that requires continuity and continual improvement.
        • Actively seeks out new work and strives for productivity.
        • Prioritizes work activities and uses time efficiently.
        • Ability to think analytically within a variety of work process.
        • Strives for individual and team excellence.
        • Can troubleshoot problems and new situations with ease.
        • Self-motivated.
        • Demonstratable skills for identifying errors and managing resolution effectively.
        • Multiple years’ experience working with Microsoft Office and line of business applications.
        • Demonstrates professionalism throughout the workplace and with all team members.
        • Excels in pressure situations and meets deadlines.

         

        Experience / Education:

        • • 2 years prior clerical or customer service experience preferred.
          • High School education or GED.

           

          Physical Requirements:

          • • Work will require sitting for much of the day with frequent standing. Requires manual dexterity enough to operate a keyboard on an active basis, telephone, copier, scanner, and other office equipment as necessary.

             

            Work Environment:

            • • Office and warehouse. Frequent interaction with customers over the phone and email.  Regular interaction with employees.  The workplace is active but not noisy.

               

              Benefits:

              • • 401(k) matching
                • Health Care insurance
                • Dental insurance
                • Vision insurance
                • Health Savings Account
                • LTD, Life and AD+D insurance
                • Paid Time Off
                • Holiday Pay
                • Birthday Cake